/* NRL Dialer. Licht thema als standaard, donker via prefers-color-scheme.
   Alle kleuren zijn tokens op :root; het donkere blok herdefinieert alleen tokens. */

:root {
  color-scheme: light;

  --navy-950: #0A1020;
  --navy-900: #0F1B35;
  --blue-700: #1D4ED8;
  --blue-500: #3B82F6;
  --blue-300: #93C5FD;
  --ink-100: #E6ECFF;
  --ink-300: #B8C3E0;

  --bg: #F5F8FF;
  --card: #FFFFFF;
  --card-2: #EEF3FC;
  --line: #DAE2F2;
  --line-strong: #C2CFE8;
  --text: #0A1020;
  --text-2: #3A4866;
  --dim: #66759A;
  --nav-bg: rgba(255, 255, 255, 0.94);
  --shadow: 0 1px 2px rgba(10, 16, 32, 0.04), 0 6px 20px rgba(10, 16, 32, 0.06);

  --accent: #1D4ED8;
  --accent-hover: #1E40AF;
  --accent-ink: #1D4ED8;
  --accent-soft: #E3EBFF;
  --focus: #3B82F6;
  --on-accent: #FFFFFF;

  --toast-bg: var(--navy-950);
  --toast-text: #FFFFFF;
  --toast-error-bg: #B42318;
  --toast-error-text: #FFFFFF;

  /* semantisch, los van het blauwe accent */
  --ok: #15803D;
  --ok-soft: #DCFCE7;
  --ok-bar: #22C55E;
  --good: #0F766E;
  --good-soft: #CCFBF1;
  --warn: #C2410C;
  --warn-soft: #FFEDD5;
  --warn-bar: #F97316;
  --bad: #B42318;
  --bad-soft: #FEE4E2;
  --neutral: #4E5D7C;
  --neutral-soft: #E7ECF6;
  --violet: #6D28D9;
  --violet-soft: #EDE9FE;

  --chart-bar: #C9D8F8;
  --chart-bar-strong: #1D4ED8;
  --chart-text: #66759A;
  --chart-grid: #DAE2F2;

  --radius: 14px;
  --radius-sm: 10px;
  --nav-w: 232px;
}

@media (prefers-color-scheme: dark) {
  :root {
    color-scheme: dark;
    --bg: #0A1020;
    --card: #0F1B35;
    --card-2: #152448;
    --line: #22325A;
    --line-strong: #31467D;
    --text: #E6ECFF;
    --text-2: #C4CEEA;
    --dim: #8F9DC4;
    --nav-bg: rgba(15, 27, 53, 0.94);
    --shadow: 0 1px 2px rgba(0, 0, 0, 0.3), 0 8px 24px rgba(0, 0, 0, 0.35);

    --accent: #2563EB;
    --accent-hover: #3B82F6;
    --accent-ink: #93C5FD;
    --accent-soft: rgba(59, 130, 246, 0.18);
    --focus: #93C5FD;
    --on-accent: #FFFFFF;

    --toast-bg: var(--ink-100);
    --toast-text: var(--navy-950);
    --toast-error-bg: #F87171;
    --toast-error-text: #1F0A08;

    --ok: #4ADE80;
    --ok-soft: rgba(34, 197, 94, 0.16);
    --ok-bar: #22C55E;
    --good: #5EEAD4;
    --good-soft: rgba(20, 184, 166, 0.16);
    --warn: #FDBA74;
    --warn-soft: rgba(249, 115, 22, 0.18);
    --warn-bar: #FB923C;
    --bad: #FCA5A5;
    --bad-soft: rgba(239, 68, 68, 0.18);
    --neutral: #B8C3E0;
    --neutral-soft: rgba(184, 195, 224, 0.14);
    --violet: #C4B5FD;
    --violet-soft: rgba(139, 92, 246, 0.2);

    --chart-bar: #24386B;
    --chart-bar-strong: #60A5FA;
    --chart-text: #8F9DC4;
    --chart-grid: #1E2D54;
  }
}

/* ---------- basis ---------- */
* { box-sizing: border-box; margin: 0; padding: 0; -webkit-tap-highlight-color: transparent; }
html { -webkit-text-size-adjust: 100%; }
body {
  font-family: 'IBM Plex Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  background: var(--bg);
  color: var(--text);
  min-height: 100dvh;
  font-size: 15px;
  line-height: 1.5;
}
h1, h2, h3, .brand, .kpi .v, .hero-num {
  font-family: 'Plus Jakarta Sans', 'IBM Plex Sans', -apple-system, sans-serif;
  font-weight: 700;
  letter-spacing: -0.02em;
  text-wrap: balance;
}
h1 { font-size: 24px; font-weight: 800; }
h2 { font-size: 17px; }
h3 { font-size: 14px; color: var(--text-2); }
p { margin: 0; }
a { color: var(--accent-ink); }
button { font: inherit; color: inherit; background: none; border: none; cursor: pointer; }
.num, .kpi .v, .tc, td, time { font-variant-numeric: tabular-nums; }
:focus-visible { outline: 2px solid var(--focus); outline-offset: 2px; }
svg { display: block; }
[hidden] { display: none !important; }

input, select, textarea {
  font: inherit;
  color: var(--text);
  background: var(--card);
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  width: 100%;
  min-width: 0;
}
input:focus, select:focus, textarea:focus { outline: 2px solid var(--focus); outline-offset: 0; border-color: transparent; }
textarea { resize: vertical; line-height: 1.5; }
::placeholder { color: var(--dim); opacity: 0.8; }
select { appearance: none; -webkit-appearance: none; padding-right: 32px;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' fill='none' stroke='%2366759A' stroke-width='1.8' stroke-linecap='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 12px center; }
input[type="checkbox"] { width: 18px; height: 18px; padding: 0; accent-color: var(--accent); flex: none; }

/* ---------- schil: header, main, nav ---------- */
.top {
  position: sticky; top: 0; z-index: 20;
  background: var(--nav-bg); backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--line);
  padding: calc(10px + env(safe-area-inset-top)) 16px 10px;
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
}
.brand { font-size: 17px; text-decoration: none; color: var(--text); font-weight: 800; }
.brand span { color: var(--accent-ink); }
.userchip { font-size: 13px; color: var(--dim); font-weight: 500; }

main { padding: 16px 16px calc(88px + env(safe-area-inset-bottom)); }
.content { max-width: 1100px; margin: 0 auto; display: flex; flex-direction: column; gap: 14px; }

.nav {
  position: fixed; bottom: 0; left: 0; right: 0; z-index: 30;
  background: var(--nav-bg); backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px);
  border-top: 1px solid var(--line);
  display: flex; justify-content: space-around; align-items: stretch;
  padding: 6px 6px calc(6px + env(safe-area-inset-bottom));
}
.nav a {
  flex: 1; display: flex; flex-direction: column; align-items: center; gap: 3px;
  font-size: 11px; font-weight: 600; color: var(--dim); text-decoration: none;
  padding: 6px 2px 4px; border-radius: 10px; min-width: 0;
}
.nav a svg { width: 22px; height: 22px; }
.nav a.active { color: var(--accent-ink); background: var(--accent-soft); }
.nav .nav-brand, .nav .nav-foot { display: none; }

.page-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.page-head .sub { color: var(--dim); font-size: 13px; margin-top: 2px; }
.page-head .actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

@media (min-width: 900px) {
  .top { display: none; }
  .nav {
    top: 0; bottom: 0; right: auto; width: var(--nav-w);
    flex-direction: column; justify-content: flex-start; gap: 4px;
    border-top: none; border-right: 1px solid var(--line);
    padding: 22px 14px 18px;
  }
  .nav a { flex: none; flex-direction: row; gap: 10px; font-size: 14px; padding: 10px 12px; }
  .nav a svg { width: 20px; height: 20px; }
  .nav .nav-brand { display: block; font-size: 20px; padding: 4px 12px 18px; }
  .nav .nav-foot { display: flex; flex-direction: column; gap: 6px; margin-top: auto; padding: 12px; border-top: 1px solid var(--line); font-size: 13px; color: var(--dim); }
  main { margin-left: var(--nav-w); padding: 28px 32px 48px; }
  .content { gap: 18px; }
  h1 { font-size: 28px; }
}

/* ---------- kaarten en algemene blokken ---------- */
.card {
  background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 16px; box-shadow: var(--shadow);
}
.card > h2 { margin-bottom: 10px; }
.card .card-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 10px; flex-wrap: wrap; }
.card .card-head h2 { margin: 0; }
.grid-2 { display: grid; gap: 14px; }
@media (min-width: 760px) { .grid-2 { grid-template-columns: 1fr 1fr; } .grid-2 > .span-2 { grid-column: 1 / -1; } }
.muted { color: var(--dim); font-size: 13px; }
.small { font-size: 13px; }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
/* Basisvorm voor een rij knoppen; .page-head .actions en .form .actions winnen hiervan. */
.actions { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.spacer { flex: 1; }
.stack { display: flex; flex-direction: column; gap: 10px; }
.stack-sm { display: flex; flex-direction: column; gap: 6px; }
.prose { line-height: 1.6; }
.prose p + p { margin-top: 8px; }
.list { display: flex; flex-direction: column; gap: 8px; }
.hr { height: 1px; background: var(--line); margin: 6px 0; }
[data-gap] { margin-top: 10px; }
.kv .bullets, .better .bullets { padding-left: 16px; margin-top: 2px; }
.back { display: inline-flex; align-items: center; gap: 6px; font-size: 14px; font-weight: 500; text-decoration: none; color: var(--accent-ink); }

.empty {
  text-align: center; color: var(--dim); padding: 28px 16px; font-size: 14px;
  background: var(--card-2); border: 1px dashed var(--line-strong); border-radius: var(--radius);
}
.loading { color: var(--dim); font-size: 14px; padding: 24px 0; text-align: center; }
.errbox { background: var(--bad-soft); color: var(--bad); border-radius: var(--radius-sm); padding: 12px 14px; font-size: 14px; }
.notice { background: var(--accent-soft); color: var(--text); border-radius: var(--radius-sm); padding: 12px 14px; font-size: 14px; line-height: 1.5; }
.notice.warn { background: var(--warn-soft); }
.notice b { font-weight: 600; }

/* Foutmeldingen en citaten bevatten lange stukken zonder spatie (GHL-paden, URL's). Zonder
   dit duwt zo'n regel de hele pagina op een telefoon horizontaal weg. */
.errbox, .notice, .toast, .prose, .quote, .better, .avoid, .kv > div,
.pattern .evidence, .pattern .advice, .line .sit, .line .say,
.bs-block, .modal .link-text {
  overflow-wrap: anywhere;
  min-width: 0;
}

/* ---------- knoppen ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  background: var(--accent); color: var(--on-accent); font-weight: 600; font-size: 15px;
  padding: 10px 16px; border-radius: var(--radius-sm); border: 1px solid transparent;
  line-height: 1.3; white-space: nowrap; transition: background 0.15s;
}
.btn:hover { background: var(--accent-hover); }
.btn:active { transform: translateY(1px); }
.btn.secondary { background: var(--card); color: var(--text); border-color: var(--line-strong); }
.btn.secondary:hover { background: var(--card-2); }
.btn.ghost { background: transparent; color: var(--accent-ink); }
.btn.ghost:hover { background: var(--accent-soft); }
.btn.danger { background: var(--card); color: var(--bad); border-color: var(--line-strong); }
.btn.danger:hover { background: var(--bad-soft); }
.btn.sm { font-size: 13px; padding: 7px 12px; }
.btn.block { width: 100%; }
.btn[disabled] { opacity: 0.55; cursor: default; transform: none; }
.linkbtn { color: var(--accent-ink); font-weight: 600; font-size: 13px; padding: 4px 0; text-align: left; }
.linkbtn:hover { text-decoration: underline; }

.seg { display: inline-flex; background: var(--card-2); border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 3px; gap: 2px; }
.seg button { padding: 6px 14px; border-radius: 8px; font-weight: 600; font-size: 13px; color: var(--dim); }
.seg button.active { background: var(--card); color: var(--text); box-shadow: var(--shadow); }
.check { display: inline-flex; align-items: center; gap: 8px; font-size: 14px; font-weight: 500; cursor: pointer; }

/* ---------- chips ---------- */
.chip {
  display: inline-flex; align-items: center; gap: 6px;
  font-size: 12px; font-weight: 600; padding: 3px 9px; border-radius: 999px;
  white-space: nowrap; line-height: 1.4; background: var(--neutral-soft); color: var(--neutral);
}
.chip.o-ok { background: var(--ok-soft); color: var(--ok); }
.chip.o-good { background: var(--good-soft); color: var(--good); }
.chip.o-warn { background: var(--warn-soft); color: var(--warn); }
.chip.o-bad { background: var(--bad-soft); color: var(--bad); }
.chip.o-neutral { background: var(--neutral-soft); color: var(--neutral); }
.chip.o-violet { background: var(--violet-soft); color: var(--violet); }
.chip.o-accent { background: var(--accent-soft); color: var(--accent-ink); }
.chip.dot::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.chip.yes { background: var(--ok-soft); color: var(--ok); }
.chip.no { background: var(--bad-soft); color: var(--bad); }
.score { display: inline-flex; align-items: baseline; gap: 1px; font-weight: 700; font-variant-numeric: tabular-nums; }
.score small { font-size: 11px; color: var(--dim); font-weight: 500; }

/* ---------- KPI-tegels ---------- */
.kpis { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.kpi { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; box-shadow: var(--shadow); min-width: 0; }
.kpi .k { font-size: 12px; color: var(--dim); font-weight: 600; text-transform: uppercase; letter-spacing: 0.05em; }
.kpi .v { font-size: 28px; font-weight: 800; letter-spacing: -0.03em; margin-top: 4px; line-height: 1.1; }
.kpi .s { font-size: 12px; color: var(--dim); margin-top: 4px; }
.kpi:last-child:nth-child(odd) { grid-column: 1 / -1; }
@media (min-width: 600px) { .kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); } .kpi:last-child:nth-child(odd) { grid-column: auto; } }
@media (min-width: 900px) { .kpis { grid-template-columns: repeat(5, minmax(0, 1fr)); } .kpi .v { font-size: 30px; } }

.pending { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.pending .badge {
  display: inline-flex; align-items: center; gap: 8px; font-weight: 600; font-size: 14px;
  padding: 6px 12px; border-radius: 999px; background: var(--warn-soft); color: var(--warn);
}
.pending .badge.ok { background: var(--ok-soft); color: var(--ok); }
/* transcriptie staat uit: gesprekken die op lokale transcriptie wachten */
.pending .notice { flex-basis: 100%; }
/* melding als de 5-minutenronde stilstaat of een fout gaf */
.pending .poll-warn {
  flex-basis: 100%; font-size: 13px; font-weight: 600;
  padding: 8px 12px; border-radius: 10px; background: var(--bad-soft); color: var(--bad);
}

/* voortgang van de inhaalslag op het overzicht */
.progress { display: flex; flex-direction: column; gap: 10px; }
.progress .top { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.progress .badge {
  display: inline-flex; align-items: center; font-weight: 600; font-size: 14px;
  padding: 6px 12px; border-radius: 999px; background: var(--accent-soft); color: var(--accent-ink);
}
.progress .bar { width: 100%; height: 8px; border-radius: 4px; background: var(--chart-grid); overflow: hidden; }
.progress .bar rect { fill: var(--chart-bar-strong); }

/* ---------- belscherm: wie ik nu bel ---------- */
.belscherm { display: flex; flex-direction: column; gap: 14px; }
.bs-groups { display: flex; flex-direction: column; gap: 16px; }
.bs-group { display: flex; flex-direction: column; gap: 8px; }
.bs-group-head { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; flex-wrap: wrap; }
.bs-group-head h3 { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; color: var(--dim); }
.bs-group-head .muted { font-size: 12px; }

.bs-row {
  background: var(--card-2); border: 1px solid var(--line); border-radius: var(--radius-sm);
  overflow: hidden; transition: opacity 0.2s ease, transform 0.2s ease;
}
.bs-row.late { border-color: var(--warn); border-left-width: 3px; }
.bs-row.gone { opacity: 0; transform: translateX(16px); pointer-events: none; }

.bs-main {
  display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 4px 10px; align-items: start;
  width: 100%; text-align: left; padding: 12px 14px;
}
/* Op een telefoon krijgen de naam en de chips elk een hele regel: staan ze naast elkaar, dan
   knijpt de chipkolom de naam en het tijdstip tot een paar tekens. */
.bs-who { grid-column: 1 / -1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.bs-who b {
  font-family: 'Plus Jakarta Sans', 'IBM Plex Sans', -apple-system, sans-serif;
  font-size: 17px; font-weight: 700; letter-spacing: -0.01em;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.bs-sub { color: var(--dim); font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bs-chips { grid-column: 1 / -1; display: flex; gap: 6px; align-items: center; flex-wrap: wrap; }
.bs-chips:empty { display: none; }
.bs-when { grid-column: 1; font-size: 13px; color: var(--text-2); font-variant-numeric: tabular-nums; }
.bs-acts .btn { flex: 1 1 auto; }

@media (min-width: 560px) {
  .bs-who { grid-column: 1; }
  .bs-chips { grid-column: 2; justify-content: flex-end; }
  /* Op een telefoon vullen de knoppen de regel; op een breed scherm hoeven ze niet te rekken. */
  .bs-acts .btn { flex: 0 0 auto; }
}
.bs-when.late { color: var(--warn); font-weight: 700; }
.bs-toggle { grid-column: 2; justify-self: end; align-self: end; font-size: 12px; font-weight: 600; color: var(--accent-ink); white-space: nowrap; }
/* Meeliftend op de chipregel bij een rij zonder afgesproken moment. */
.bs-toggle.inline { margin-left: auto; }

.bs-acts { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; padding: 0 14px 12px; }
/* basisregel staat boven het media-blok */
a.btn { text-decoration: none; }
.bs-call svg { width: 16px; height: 16px; }
.bs-detail {
  border-top: 1px solid var(--line); background: var(--card); padding: 12px 14px;
  display: flex; flex-direction: column; gap: 10px; font-size: 14px; line-height: 1.5;
}
.bs-block b { display: block; font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.05em; color: var(--accent-ink); margin-bottom: 3px; }

.bs-objs { display: flex; flex-direction: column; gap: 12px; }
.bs-obj { display: flex; flex-direction: column; gap: 8px; padding-top: 12px; border-top: 1px solid var(--line); }
.bs-obj:first-child { padding-top: 0; border-top: none; }

/* ---------- pop-up (dialog) ---------- */
.modal {
  width: min(460px, calc(100vw - 32px)); max-height: min(82vh, 660px); overflow: auto;
  background: var(--card); color: var(--text); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 20px; box-shadow: 0 20px 60px rgba(10, 16, 32, 0.35);
  /* De reset bovenaan zet margin op 0, en dat is precies wat een dialog gebruikt om zichzelf
     te centreren. Hier dus terugzetten. */
  margin: auto;
}
.modal::backdrop { background: rgba(10, 16, 32, 0.55); }
/* Terugval voor een browser zonder showModal: dan zetten we hem zelf midden in beeld. */
.modal.fallback { position: fixed; top: 10vh; left: 50%; transform: translateX(-50%); margin: 0; z-index: 60; }
.modal h2 { margin-bottom: 6px; }
.modal-actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-top: 12px; }
.modal .link-text {
  margin-top: 6px; font-size: 13px; color: var(--text-2); background: var(--card-2);
  border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 8px 10px; user-select: all;
}
.offscreen { position: fixed; top: 0; left: -9999px; opacity: 0; }

/* ---------- grafieken ---------- */
.chart-wrap { width: 100%; min-height: 150px; }
.daychart { width: 100%; height: auto; overflow: visible; }
.daychart .grid { stroke: var(--chart-grid); stroke-width: 1; }
.daychart .bar-all { fill: var(--chart-bar); }
.daychart .bar-conn { fill: var(--chart-bar-strong); }
.daychart .dot-booked { fill: var(--ok-bar); }
.daychart text { fill: var(--chart-text); font-family: 'IBM Plex Sans', sans-serif; font-size: 11px; font-variant-numeric: tabular-nums; }
.daychart text.val { fill: var(--text-2); font-weight: 600; }
.legend { display: flex; gap: 14px; flex-wrap: wrap; font-size: 12px; color: var(--dim); margin-top: 8px; }
.legend span { display: inline-flex; align-items: center; gap: 6px; }
.legend i { width: 10px; height: 10px; border-radius: 3px; display: inline-block; }
.legend i.all { background: var(--chart-bar); }
.legend i.conn { background: var(--chart-bar-strong); }
.legend i.booked { background: var(--ok-bar); border-radius: 50%; }

.hbars { display: flex; flex-direction: column; gap: 10px; }
.hbar-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 2px 10px; align-items: center; font-size: 14px; }
.hbar-row .lbl { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.hbar-row .val { color: var(--dim); font-size: 13px; white-space: nowrap; }
.hbar { grid-column: 1 / -1; width: 100%; height: 8px; border-radius: 4px; background: var(--chart-grid); overflow: hidden; }
.hbar rect { fill: var(--chart-bar-strong); }
.hbar.warn rect { fill: var(--warn-bar); }

/* ---------- filters ---------- */
.filters { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; align-items: center; }
.filters .wide { grid-column: 1 / -1; }
.filters select, .filters input { padding: 9px 12px; font-size: 14px; }
@media (min-width: 760px) { .filters { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr) minmax(0, 1fr) auto; } .filters .wide { grid-column: auto; } }

/* ---------- call-rijen ---------- */
.crow {
  display: grid; grid-template-columns: minmax(0, 1fr) auto; grid-template-areas: "who out" "meta meta";
  gap: 4px 10px; align-items: center;
  padding: 12px 14px; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  text-decoration: none; color: inherit; box-shadow: var(--shadow);
}
.crow:hover { border-color: var(--line-strong); }
.c-who { grid-area: who; min-width: 0; display: flex; flex-direction: column; }
.c-who b { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.c-who .c-co { color: var(--dim); font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.c-out { grid-area: out; }
.c-meta { grid-area: meta; display: flex; gap: 12px; font-size: 12px; color: var(--dim); flex-wrap: wrap; }
.c-meta .c-score { color: var(--text-2); }
.c-warm { color: var(--warn); font-weight: 600; margin-left: 8px; }
.c-warm:first-child { margin-left: 0; }
@media (min-width: 900px) {
  .crow { grid-template-columns: 110px minmax(0, 1fr) 64px 150px 64px 110px; grid-template-areas: "time who dur out score obj"; gap: 12px; }
  .c-meta { display: contents; }
  .c-time { grid-area: time; font-size: 13px; color: var(--dim); }
  .c-dur { grid-area: dur; font-size: 13px; text-align: right; color: var(--dim); }
  .c-score { grid-area: score; text-align: right; font-size: 13px; color: var(--text-2); }
  .c-score .m { display: none; }
  .c-obj { grid-area: obj; text-align: right; font-size: 13px; color: var(--dim); display: flex; flex-direction: column; align-items: flex-end; gap: 2px; }
  .c-warm { margin-left: 0; }
}
.more { text-align: center; padding: 10px 0 4px; color: var(--dim); font-size: 13px; }

/* ---------- call-detail ---------- */
.hero { display: flex; flex-direction: column; gap: 6px; }
.hero .title-row { display: flex; align-items: flex-start; justify-content: space-between; gap: 10px; flex-wrap: wrap; }
.hero .facts { display: flex; gap: 8px 14px; flex-wrap: wrap; font-size: 13px; color: var(--dim); }
.hero .facts b { color: var(--text-2); font-weight: 600; }
audio { width: 100%; margin-top: 6px; border-radius: var(--radius-sm); }
.bullets { padding-left: 18px; display: flex; flex-direction: column; gap: 6px; }
.bullets li { line-height: 1.5; }
.quote { border-left: 3px solid var(--line-strong); padding: 6px 12px; color: var(--text-2); font-style: italic; border-radius: 0 6px 6px 0; background: var(--card-2); }
.better { background: var(--ok-soft); color: var(--text); padding: 10px 12px; border-radius: var(--radius-sm); line-height: 1.5; }
.better b, .avoid b { display: block; font-size: 11px; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px; }
.better b { color: var(--ok); }
.avoid { background: var(--bad-soft); padding: 10px 12px; border-radius: var(--radius-sm); line-height: 1.5; }
.avoid b { color: var(--bad); }
.objection { display: flex; flex-direction: column; gap: 8px; padding: 12px 0; border-top: 1px solid var(--line); }
.objection:first-of-type { border-top: none; padding-top: 0; }
.objection .head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }

.transcript { max-height: 460px; overflow: auto; border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 6px 0; background: var(--card-2); }
.tl { display: grid; grid-template-columns: 52px minmax(0, 1fr); gap: 8px; padding: 5px 12px; font-size: 14px; line-height: 1.5; }
.tl:hover { background: var(--card); }
.tc { color: var(--dim); font-size: 12px; padding-top: 2px; }
.tt { overflow-wrap: anywhere; }
.plain { white-space: pre-wrap; padding: 10px 12px; font-size: 14px; line-height: 1.6; }

.form { display: flex; flex-direction: column; gap: 12px; }
.card > p + .form, .card > .notice + .form { margin-top: 12px; }
.form label, .field { display: flex; flex-direction: column; gap: 5px; font-size: 13px; font-weight: 600; color: var(--text-2); }
.form label .hint, .field .hint { font-weight: 400; color: var(--dim); font-size: 12px; }
.form .actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-top: 2px; }
.form .toggle { flex-direction: row; align-items: flex-start; gap: 10px; font-weight: 500; color: var(--text); font-size: 14px; }
.form .toggle input { margin-top: 3px; }
.form .toggle .hint { display: block; margin-top: 2px; }
.form-grid { display: grid; gap: 12px; }
@media (min-width: 600px) { .form-grid { grid-template-columns: 1fr 1fr; } .form-grid .wide { grid-column: 1 / -1; } }

/* ---------- coaching ---------- */
.headline { font-size: 18px; font-weight: 600; line-height: 1.4; color: var(--text); }
.pattern { padding: 12px 0; border-top: 1px solid var(--line); display: flex; flex-direction: column; gap: 6px; }
.pattern:first-of-type { border-top: none; padding-top: 0; }
.pattern .evidence { color: var(--text-2); font-size: 14px; }
.pattern .advice { font-size: 14px; }
.pattern .advice b, .kv b { color: var(--accent-ink); font-weight: 600; }
.kv { display: grid; grid-template-columns: 1fr; gap: 10px; }
.kv > div { background: var(--card-2); border-radius: var(--radius-sm); padding: 10px 12px; font-size: 14px; line-height: 1.5; }
.kv > div b { display: block; font-size: 11px; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px; }
@media (min-width: 760px) { .kv.cols-3 { grid-template-columns: repeat(3, 1fr); } .kv.cols-2 { grid-template-columns: 1fr 1fr; } }
.lines { display: flex; flex-direction: column; gap: 10px; }
.line { display: flex; flex-direction: column; gap: 4px; }
.line .sit { font-size: 12px; color: var(--dim); font-weight: 600; text-transform: uppercase; letter-spacing: 0.04em; }
.line .say { font-size: 15px; line-height: 1.5; padding: 8px 12px; background: var(--accent-soft); border-radius: var(--radius-sm); }
.pb-item { padding: 12px 0; border-top: 1px solid var(--line); display: flex; flex-direction: column; gap: 8px; }
.pb-item:first-of-type { border-top: none; padding-top: 0; }
details summary { cursor: pointer; font-size: 13px; color: var(--accent-ink); font-weight: 600; list-style: none; }
details summary::-webkit-details-marker { display: none; }
details summary::before { content: '+ '; }
details[open] summary::before { content: '\2212\00a0'; }
details .quote { margin-top: 8px; font-size: 14px; }
details .quote a { font-style: normal; font-size: 12px; margin-left: 6px; }

/* ---------- leads ---------- */
.lead { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--shadow); overflow: hidden; }
.lead .lead-main {
  display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 4px 10px; align-items: center;
  padding: 12px 14px; width: 100%; text-align: left; cursor: pointer;
}
.lead .lead-main:hover { background: var(--card-2); }
.lead .name { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lead .sub { color: var(--dim); font-size: 13px; grid-column: 1 / -1; display: flex; gap: 10px; flex-wrap: wrap; }
.lead .chips { display: flex; gap: 6px; align-items: center; }
.lead .lead-body { border-top: 1px solid var(--line); padding: 12px 14px; display: flex; flex-direction: column; gap: 10px; background: var(--card-2); }
.lead .lead-body .kv > div { background: var(--card); border: 1px solid var(--line); }
.lead .lead-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.lead .contact { display: flex; gap: 8px 16px; flex-wrap: wrap; font-size: 14px; }
.lead .contact a { text-decoration: none; }
.lead .contact a:hover { text-decoration: underline; }

/* ---------- instellingen ---------- */
.keys { display: flex; gap: 8px; flex-wrap: wrap; }
.keys .chip { font-size: 13px; padding: 5px 11px; }
.stage-grid { display: grid; gap: 10px; }
@media (min-width: 600px) { .stage-grid { grid-template-columns: 1fr 1fr; } }
/* wat de modellen kosten, onder de drie keuzelijsten */
.pricelist { display: flex; flex-direction: column; gap: 6px; font-size: 13px; color: var(--dim); line-height: 1.5; }
.pricelist b { color: var(--text-2); font-weight: 600; }
/* het uitklapdeel onder een keuze, bijvoorbeeld de inhaalslag */
.subblock { display: flex; flex-direction: column; gap: 12px; padding-left: 12px; border-left: 3px solid var(--line-strong); }
.subblock .actions { margin-top: 0; }

/* ---------- login ---------- */
.login { min-height: 100dvh; display: flex; align-items: center; justify-content: center; padding: 24px 16px; }
.login-card { width: 100%; max-width: 380px; background: var(--card); border: 1px solid var(--line); border-radius: 18px; padding: 28px 24px; box-shadow: var(--shadow); }
.login-card .brand { font-size: 26px; display: block; margin-bottom: 2px; }
.login-card .muted { margin-bottom: 20px; }
.err { color: var(--bad); font-size: 14px; font-weight: 600; min-height: 20px; }

/* ---------- toast ---------- */
.toast {
  position: fixed; left: 50%; bottom: calc(92px + env(safe-area-inset-bottom)); transform: translateX(-50%);
  background: var(--toast-bg); color: var(--toast-text); font-weight: 500; font-size: 14px;
  padding: 12px 18px; border-radius: 12px; z-index: 50; max-width: min(92vw, 520px);
  box-shadow: 0 10px 30px rgba(10, 16, 32, 0.35); text-align: center; line-height: 1.4;
}
.toast.error { background: var(--toast-error-bg); color: var(--toast-error-text); }
.toast-act {
  margin-left: 10px; padding: 4px 10px; border-radius: 8px; border: 1px solid currentColor;
  background: transparent; color: inherit; font: inherit; font-weight: 700; cursor: pointer;
}
.toast-act:hover { text-decoration: underline; }
@media (min-width: 900px) { .toast { left: auto; right: 24px; bottom: 24px; transform: none; } }

@media (prefers-reduced-motion: reduce) { * { transition: none !important; } }

/* De rij die nu gebeld wordt, groot bovenaan het belscherm. */
.bs-actief { background: var(--accent-soft); border: 1px solid var(--accent); border-radius: 12px;
  padding: .9rem 1rem; margin-bottom: 1rem; display: flex; flex-direction: column; gap: .55rem; }
.bs-actief-top { display: flex; align-items: center; justify-content: space-between; gap: .6rem; }
.bs-actief-label { font-size: .7rem; font-weight: 700; letter-spacing: .12em; text-transform: uppercase;
  color: var(--accent); }
.bs-actief-wie { display: flex; flex-direction: column; gap: .1rem; }
.bs-actief-wie b { font-size: 1.15rem; }
.bs-actief-nr { font-variant-numeric: tabular-nums; font-size: 1.05rem; font-weight: 600;
  letter-spacing: .02em; overflow-wrap: anywhere; }
.bs-actief-vorig { font-size: .9rem; color: var(--ink-2); overflow-wrap: anywhere; }
.bs-row.actief { border-color: var(--accent); }
.bs-tel { flex: 0 0 auto; }
/* Het kruisje: rechts in de knoppenregel, nooit opgerekt, en groot genoeg om op een telefoon te raken. */
.bs-acts .bs-weg { flex: 0 0 auto; margin-left: auto; min-width: 36px; min-height: 34px; padding: 7px; color: var(--dim); }
.bs-acts .bs-weg:hover { color: var(--bad); background: var(--bad-soft); }
.bs-weg svg { width: 16px; height: 16px; }

/* De boekingswidget in de pop-up. Vaste hoogte, want zonder het script van de aanbieder past
   het frame zich niet aan de inhoud aan; scrollen gebeurt binnen het frame zelf. */
.boek-frame { border: 1px solid var(--line); border-radius: 10px; overflow: hidden;
  background: var(--card); margin: .6rem 0 .9rem; }
.boek-frame iframe { display: block; width: 100%; height: 68vh; min-height: 420px; border: 0; }
@media (max-width: 560px) { .boek-frame iframe { height: 62vh; min-height: 360px; } }